DPSS ePolicy

Revision of existing policy and/or form(s)

What changed?

1. Designated site for receiving General Relief (GR) mail-in/fax applications has been changed from Customer Service Center (CSC) II – La Cienega to CSC V – Telstar.
2. New mail-in Post Office Box (P.O.) has been established for CSC V.
3. CSC V will now process GR Mail-in/Fax applications instead of forwarding applications to district offices.
4. Procedures for CSC V to process mail-in/fax applications.
5. References to the Leader Replacement System (LRS) have been replaced with California Statewide Automated Welfare System (CalSAWS).
6. References to the Electronic Document Management System (EDMS) have been replaced with CalSAWS Imaging Solution (CIS).
7. Included reference to BenefitsCal, which is the new statewide online portal that replaced Your Benefits Now (YBN).

Note: Changes are shown highlighted in gray throughout the document.

The GR Mail-in/Fax Information Line – (866) 488-8482, is available to GR applicants who have mailed or faxed their GR application to the centralized Department of Public Social Services (DPSS) site and have questions about their mailed or faxed application. The information line is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

GR applicants can call the information line to make inquiries regarding the status of their application or to provide essential information needed to register their application in the CalSAWS. The information line is specific to this purpose; calls unrelated to a GR mailed or faxed application will be forwarded to the main CSC call queue.

The CSC V – Telstar has been designated as the centralized site for receiving GR applications mailed via United States (U.S.) mail and electronic fax. CSC V will keep and process applications received through the U.S. mail and fax.

GR district offices must display the PA 6162, GR Mail-In/Fax Information Line Poster in their lobbies to announce alternate avenues for applying for GR. The posters will be delivered to GR district offices in corresponding threshold languages.

GR applicants can apply for benefits via BenefitsCal, in person at any GR district office, or apply by U.S. mail or by electronic fax at:

Department of Public Social Services
P. O. Box 519
Rosemead, CA 91770-9998
ATTN: GR APPLICATION

OR

FAX: (310) 215-8220 –ATTN: GR APPLICATION

GR applications sent to the centralized DPSS mailing address and fax number are received by the CSC V – Telstar site. The GR Mail-in/Fax Information Line was implemented to  respond to GR applicants with questions regarding their mailed or faxed GR application.

 GR Mail-in/Fax Information Line

The GR Mail-in/Fax Information Line, (866) 488-8482, is available to receive applicant’s inquiries regarding mailed or faxed GR applications sent to the centralized CSC V – Telstar site. The information line is accessible Monday through Friday, from 8:00 a.m. to 5:00 p.m. Calls are answered by designated CSC V staff.

Warm Hand-off

Personally, taking or guiding an applicant to the next appropriate worker and notifying the staff person that the individual requires personal and immediate assistance.

BenefitsCal

The statewide self-service portal website that replaced the YBN portal. The customers can apply for, view, and renew benefits for health coverage, food, and cash assistance. The BenefitsCal portal also allows customers to upload supporting verifications/documents online.

CIS

The new imaging system that replaced EDMS. CIS may also be referenced as Hyland and Perceptive Experience.

Electronic Fax (e-Fax)

A secure electronic method of sending and receiving faxes without using a standard phone line. The GR application centralized locations have capability of receiving documents via e-Fax.

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