ADA-PUB 3, Do You Need Help? Rights For People With Disabilities Brochure, ADA-PUB 4, Do You Need Help Because Of A Disability? Flyer, ADA-PUB 5, Do You Need Help Because Of A Disability? Poster

CIVIL RIGHTS SECTION

ADA-PUB 3, Do You Need Help? Rights For People With Disabilities Brochure, ADA-PUB 4, Do You Need Help Because Of A Disability? Flyer, ADA-PUB 5, Do You Need Help Because Of A Disability? Poster

Release Date

03/28/2023

Section Heading

Purpose

To revise an existing policy and/or form(s).

What changed?

The ADA-PUB 3, Do You Need Help? Rights for People with Disabilities brochure was revised to replace the Your Benefits Now logo with the BenefitsCal logo,
The ADA-PUB 4, Do You Need Help Because of a Disability? flyer no longer has to be distributed to every customer. It must be visible and available in English and in the office threshold languages near the custoemr log-in area.
References to "CalWORKs" district offices have been added.
The Customer Service Center's new hours of operation have been updated to, Monday through Friday, 7:30 a.m. to 6:30 p.m.

Policy

The Department of Public Social Services (DPSS) has revised the following documents to be used immediately with this release:

ADA-PUB 3, Do You Need Help? Rights for People with Disabilities brochure (Rev. 12/22);
ADA-PUB 4, Do You Need Help Because of A Disability? flyer, (Rev. 04/18); and
ADA-PUB 5, Do You Need Help Because of A Disability? poster, (Rev. 04/18).

The revised ADA-PUB 3 brochure must be displayed and/or clearly visible and easily accessible to customers at all DPSS and contracted offices. DPSS and contracted staff are required to provide the brochure to any customer who requests information on Americans with Disabilities Act (ADA) Title II accommodations. The navigating Eligibility Workers (EWs), Greeters, and/or Customer Service Representatives (CSRs) assigned to triage customers must ensure the ADA-PUB 4 flyer is visible and available for customers the lobby. Additionally, each DPSS and contracted office serving customers must ensure the revised ADA-PUB 5 poster is displayed in all lobbies.

Impact

CalWORKs, CalFresh, CAPI, GAIN, Medi-cal, District Operations, General Relief, IHSS, and START

Available Through

Forms Library and WLAMS

Languages

English, Spanish, Armenian, Cambodian, Chinese, Farsi, Korean, Russian, Tagalog, Vietnamese

Note: When a form is needed in a language for which we do not have a translation, provide the customer the English version, along with the GEN 1365, Notice of Language Services.

Ordering Instructions

Order supplies from WLAMS via a PA 16, Supply Requisition. An initial supply will be distributed in all threshold languages to all DPSS offices.

Current Inventory

Should be recycled per procedures contained in the DPSS Operations Handbook, Section 23-600.

Background

DPSS maintains its commitment under the ADA Title II of 1990 to ensure Los Angeles County residents with physical, mental, and developmental disabilities have access to benefits and services it offers. Under the ADA Title II, DPSS is required to make reasonable modifications to policies, practices, and procedures where needed to make sure that a person with a disability can access its programs, services, or activities.

Definitions

ADA Liaison

A manager at the level of HSA I at a DPSS/contracted office, including CalWORKs or General Relief district offices, Greater Avenues for Independence Region (GAIN), In-HomeSupportive Services (IHSS), Welfare Fraud Prevention & ADA Liaison Investigations (WFP&I), Customer Service Center, and Appeals and State Hearings (ASH) offices, who ensure ADA policy is adhered to. They coordinate accommodations/modifications for people with disabilities, and support office personnel in providing quality customer service, without undue delay. The ADA Liaison reviews the Reasonable Modification Request (RMR) Application.

ADA-PUB 3

The "Do You Need Help Because of a Disability?" brochure provides information to customers about their rights under the ADA Title II, how to request a reasonable accommodation and how to file a complaint. The ADA-PUB 3 brochure must be readily available and easily accessible to all customers in the lobbies at all DPSS and contracted offices.

ADA-PUB 4

The "Do You Need Help Because of a Disability?" flyer is an informational flyer used to inform customers of DPSS' commitment to assist those in need of a Reasonable Accommodation/Modification.

ADA-PUB 5

The "Do You Need Help Because of a Disability?" poster is to be displayed in the lobbies at all DPSS and contracted offices servicing customers.

Customer Service Liaisons (CSL)

Human Services Administrator (HSA) I collocated at CalWORKs and General Relief district offices who are responsible for ensuring compliance with departmental customer service initiatives and policies. They coordinate accommodations for customers with disabilities and ensure compliance wtih Civil Rights and ADA Title policies.

Person With a Disability

A person with a disability is a customer who:

Has a physical or mental impairment that substantially limits one or more major life activities (e.g., caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, sitting, standing, and working);
Has a record of physical or mental impairment that substantially limits one or more major life activities; and
Is regarded as having such impairment, whether they have the impairment or not.

Reasonable Accommodation/Modification

Modification to policies, practices, or procedures to ensure all programs and services administered by DPSS are accessible to customers with disabilities.

RMR Application

The RMR application is an ORACLE web-based system, acccessible via the DPSS Portal. The application centrally records and tracks all requested accommodations/modifications received by the Civil Rights Section, sends electronic notifications, and stores completed requests in a centralized location.

Requirements

ADA Liaisons must ensure the:

ADA-PUB 3 brochure is visible and available in the lobby and in the office threshold languages;
ADA-PU-B 4-flyer is visible and available for customers in the lobby and in hte office threshold languages;
ADA-PUB 5 poster is displayed in the lobby and in the office threshold languages; and
All DPSS staff must proactively identify individuals who may need help with addressing a physical, mental, and/or developmental limitation caused by a disability and promptly offer a reasonable accommodation to ensure they have equal access to DPSS services without undue delay.