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DPSS ePolicy

CalFresh, 63-504.2 Notices of Action, 10-02-2025

NAVIGATION

CALFRESH

63-504.2 Notices of Action

Release Date
04/09/2018

Section Heading

Purpose

To reinforce existing policy/procedures and to reiterate policy on the issuance of an accurate Notice of Action (NOA) for CalFresh households (HHs) and to provide steps on how to suppress an inaccurate NOA and generate a manual NOA.

Policy

A NOA is a form that is provided to HHs to inform them of an adverse action that has been or will be taken concerning their eligibility status or changes in their benefits.

All NOAs shall contain the following information to be considered accurate:

  1. Explain in an understandable language:
    • The proposed action;
    • The reason for the proposed action;
    • The HH's right to request a State hearing; and
    • The availability of continued benefits and the potential liability of the HH for any overissuance received while awaiting a State hearing if the hearing decision is adverse to the HH.
       
  2. Include the Intake Eligibility Staff's phone number for the denial NOAs and the Customer Service Center (CSC) telephone number for the termination NOAs; and

  3. Include the NA Back 9, which provides the applicant/customer the information regarding their appeal rights.
 

Adverse Actions

Timely notice must be provided to a HH prior to any action to reduce or discontinue its benefits within the certification period. A NOA will be considered timely if there are at least ten days from the date the notice is issued until the effective date of the change.

Increased Benefits

Adequate notice must be provided to a HH whenever benefits are increased as a result of a reported change no later than the date the increased benefits are received.

Background

California Statewide Automated Welfare System (CalSAWS) is programmed to generate the appropriate NOA for CalFresh cases. However, the language of some NOAs is not accurate. In the event that an inaccurate NOA is generated, every effort must be made to provide the HH with the appropriate NOA.

Definitions

N/A

Requirements

Every CalFresh application must be either withdrawn, approved, or denied and a timely accurate NOA must be provided. In addition, for every action taken on a case including case discontinuance, a timely and accurate NOA must be issued.

Verification Docs

N/A

Attachments

Index

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Glossary

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APP
Pre Apprenticeship Certificate Program
AU
Administratively Unemployable
CLA
Clinical Assessment Appointment
CLE
Clinical Engagement
CORE
Career, Opportunities, Resources and Employment
CSS
Department Of Community And Senior Services
CSSD
Child Support Services Department
DMH
Department Of Mental Health
EJS
Early Job Search
ELAAJCC
East Los Angeles America’s Job Center Of California
ES-EW
Employment Special Eligibility Worker
HiSEC
High School Equivalency Certificate
HiSET
High School Equivalency Test
JOC
Job Order Coordinator
JRT
Job Readiness Training
JSPC
Job Skills Preparation Class
LACOE
Los Angeles County Office of Education
LADOT
Los Angeles Department of Transportation
LOD
Line Operations Development
NSA
Need Special Assistance
PCC
Pasadena City College
REP
Rapid Employment Promotion
SIP
Self-Initiated Program
SOA
Security Officer Assessment
SOT
Security Officer Training
SSVF
Supportive Services for Veteran Families
TAP
Transit Access Pass
VA
Department of Veteran Affairs
VL
Veteran Liaison
WIOA
Workforce Innovation & Opportunity Act

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