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GAIN
300 Role of the GSW
DPSS ePolicy
NAVIGATION
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Office Operations
Civil Rights
ADA-PUB 3, Do You Need Help? Rights For People With Disabilities Brochure, ADA-PUB 4, Do You Need Help Because Of A Disability? Flyer, ADA-PUB 5, Do You Need Help Because Of A Disability? Poster
American Sign Language Video Remote Interpreting Services Policy
Providing Reasonable Accommodations for People with Disabilities - ADA Title II
CR 6181, Interpreter Services Statement and Confidentiality Agreement
Customer Service Center and Americans with Disabilities Act Hotline Referrals and Call Guides
Customer Service Liaison Duties and Responsibilities
Disability Accommodation Indicator on the CalSAWS
Displaying of Mandatory Civil Rights Information
Language Access Services
PA 2457, Civil Rights Information Notice
PA 607, Complaint of Discriminatory Treatment
PUB 13, Your Rights Under California Public Benefits Programs
Reasonable Modification Request (RMR) Application
Service Animals for Customers with Disabilities
Sexual Orientation, Gender Identity and Expression Policy
Web Content Accessibility Guidelines 2.1 Compliance
Management and Research Services
External Research Requests
Research Finding and Determining Applicability to DPSS
Student Requests for DPSS Information
Program
CalFresh
63-401 Residency
63-402 Household Concept
63-402.17 Separate Household Rule for the Elderly and Disabled
63-402.22 Fleeing Felons and Probation or Parole Violators
63-402.4 Residents of Institutions
63-402.6 Authorized Representatives
63-404 Social Security Number
63-408 Voluntary Quit
63-503.3 Net Income - Benefit Calculation
63-503.41 Self-Employment Income
63-504 CalFresh Elderly Simplified Application Project Waiver Approval for Elderly/Disabled Households
63-504.13 Transitional CalFresh
63-504.2 Notices of Action
63-504.39 – CalFresh Cost-Of-Living Adjustments for Federal Fiscal Year 2026
63-509.2 Reasonably Anticipated Income
63-509.6 Mid Period Report
63-802 Restoration of Lost Benefits
63-804 State Hearings
63-805 Intentional Program Violation
Achieving a Better Life Experience (ABLE) and California ABLE (CalABLE) Accounts in the CalFresh Program
Assembly Bill 402
CalFresh Restoration of Eligibility and Benefits
Electronic Benefit Theft Replacement Policy
Electronic Benefit Transfer Trafficking
Modified Categorical Eligibility
Supplemental Security Income, State Supplementary Payment Cost-of-Living Adjustment for the Federal Fiscal Year 2026
Treatment of In-Home Supportive Services Income
Verified Upon Receipt
63-502 Income Definition, Exclusions and Deductions
State Utility Assistance Subsidy - SUAS
63-502.14 Unearned Income
63-300 Application Process
CalWORKs
40-100 Reception and Application
40-103.44 Medi-Cal for CalWORKs Ineligible Members
40-105.3 Statewide Fingerprint Imaging System Requirements
40-107.6 Child Health and Disability Prevention Program
40-125.9 Request for Restoration of Aid
40-187 Inter-County Transfers
40-107.9 Museums and Gardens - Free Fun for Families
40-181.22 Processing of the QR 7-LA and SAR 7 Reports
40-129 Immediate Need
41-400 Deprivation
41-400 Deprivation
42-200 Property
42-200 Property
42-215 Determining Value of Property - Vehicles
42-400 Residence
42-407 Residence Intention
42-417 Recipients From Other States
42-405 Absence From California
43-100 Responsible Relatives
43-103.6 California Domestic Partner and Same-Sex Spouse
43-109 Unrelated Adult Male
44-100 Income
44-111.23 Earned Income Disregards
44-115 Income-In-kind
44-133.9 Treatment of Poll Worker Income
44-200 AU Composition and Need
44-205.6 Father of Unborn
44-211.2 Recurring Special Needs
44-211.3 Non-Recurring Special Needs
44-211.511 CalWORKs Housing Programs Audit Findings
44-211.551 Emergency Assistance to Prevent Eviction Program
44-211.552 Moving Assistance Program
44-211.555 Housing Relocation Program
44-211.56 Homeless Services - General
44-211.561 Homeless Case Management Program
44-211.562 Skid Row Assessment Team
44-211.564 Termination of the Homeless CalWORKs Families Project
44-211.565 Termination of Emergency Shelter Services
44-211.6 Pregnancy Special Need
44-212 Minimum Basic Standard of Adequate Care
44-300 Aid Payments Table of Contents
44-302.1 Electronic Benefit Transfer
44-305 Payee Change/Protective Payee
44-314 Maximum Family Grant Rule Repeal
44-315 CalWORKs Maximum Aid Payment Levels
44-315.8 Zero Basic Grant
44-316.3 Mid-Period Reports and County Actions
44-316.324 CalWORKs Income Reporting Threshold
44-316.331 Death Match
70-100 Trafficking and Crime Victims Assistance Program
70-100 Trafficking and Crime Victims Assistance Program
81-200 Diversion Services
81-200 Diversion Services
82-500 Child Support Enforcement Program
82-500 Child Support Enforcement Program
82-600 Conditions of Eligibility/Cooperation/Sanctions
82-610 Potentially Available Income
82-620 Intentional Program Violation
82-800 Assistance Units (AU)
82-808 Caretaker Relative Requirements
82-820 Assistance Unit
82-832.1 Fleeing-Parole Violator - Drug Felons
82-836 Pregnant Person
CAPI
49-010 Eligibility for Cash Assistance Program for Immigrants
49-020 Immigration Status - Qualified Alien
49-020.1 Immigration Status - PRUCOL
49-025 Age and Disability
49-030 Ineligibility for SSI or SSP
49-035 Income
49-037 Sponsor Deeming
49-040 Resources
49-045 Filing for Other Benefits
49-050 Living Arrangements and Benefits Categories
49-055 Benefits Determination for Cash Assistance Program for Immigrants
49-055.4 Couple Cases
49-060 Benefit Suspensions and Terminations
49-072 Overpayments for Cash Assistance Program for Immigrants
Child Care
1210 Overview
1210.1 Definitions
1210.11 Inter-Agency/Inter-County-Transfers
1210.12 Participation Problems and Child Care Fraud
1210.13 Child Care Complaints and Appeals
1210.2 Request Process
1210.3 Eligible Participants
1210.4 Child Care Providers
1210.5 Services for Victims of Domestic Violence (DV)
1210.6 Child Care Coordinators' Responsibilities and Duties
1210.7 Resource and Referral/Alternative Payment Program Agencies
1210.8 Regional Market Rate Ceilings
1210.9 Child Care Payments
GAIN
100 Introduction to WtW
1000 Post Employment Services
1000 Post Employment Services
1010 Employment
1100 Community Service
1200 Supportive Services
1300 Noncompliance and Participant Complaints
1310 Compliance Process
1330 Non-Compliance and Good Cause
1340 Compliance Plan
1350 Sanctions and Exclusions
1360 GAIN Sanction Home Visit Outreach Project
1370 Cure-Sanction Process
1380 Compliance Process - County Issuance and Approval Staff
1390 Informal Meeting - Formal Complaint - State Hearing
1400 Specialized Supportive Services
1412 Domestic Violence Activity Progress and Maintenance Policy
1420 Learning Disabilities
1430 Mental Health Policy
1470 CalWORKs Home Visiting Program
1500 Intra and Inter County Transfer of Records
1600 Payments
1600 Supportive Services Payments
1610 GAIN Overpayments and Underpayments
1620 GAIN Program Fraud
1700 BLANK
1800 Cal Learn
1800 Cal-Learn
1900 Homeless Policy
1910 Homeless Identification
1920 Expedited Homeless Referral Process
1960 Permanent Housing
1950 Homeless and Transitional Subsidized Employment
1970 Child Care Benefits for Housing Search Activity
1940 Homeless and Non-Compliance
200 GAIN Eligibility
230 WtW REP Cal-Learn Address Changes
240 GAIN Deregistration
200 GAIN Eligibility
2000 Linkages
2000 Linkages
2100 Post Time Limit Services
300 Role of the GSW
300 The Role of the Case Manager
310 GAIN Monthly Contact
400 Exemptions and Good Cause
500 Appraisal and Online CalWORKS Appraisal Tool (OCAT)
510 Scheduling Appraisal Appointments
520 Subsequent Appraisal
540 Online CalWORKs Appraisal Tool (OCAT)
550 Participants Assigned to Orientation Within 12-Month Period
500 Appraisal
560 Telephone Call Follow-Up
600 Self-Initiated Programs
600 Self-Initiated Program Evaluation
610 Self-Initiated Program Approval
620 Self-Initiated Program Denial and Unapprovable
630 Self-Initiated Program Completion
640 Self-Initiated Program Participation Requirements
641 Self-Initiated Program Monitoring Participation
642 Self-Initiated Program Interruption
650 Self-Initiated Program Supportive Services and Financial Aid
660 Self-Initiated Program Study Time
670 Self-Initiated Program Transferring Requirement
680 Self-Initiated Program Private Schools
681 Self-Initiated Program Online Classes
690 Self-Initiated Program Work Study
700 Focus 360 and Job Search
700 Assignment Interview for Focus 360
710 Orientation
720 Focus 360
730 Flex Focus 360
740 Supervised Job Search
750 Job Development and Related Services
800 Vocational and Career Assessment
800 Vocational Assessment
810 Vocational Re-Assessment
820 Third Party Vocational Assessment
830 Partial Vocational Assessment
840 Career Assessment
900 Pre & Post Assessment Activities
960 Transitional Subsidized Employment
970 TSE Work Support Allowance
961 TSE Blueprint Training
980 Work Experience
995 Life Skills Classes
GR
40-100 GR Eligibility Determination and Application Process
40-101.7 Victims of Domestic Violence - Battered Individuals
40-101.9 General Relief for Pregnant Women
40-106.5 GR for CW Eligible Participants
40-107 Abbreviated GR Application Process
40-109.2 General Relief Mail-in/Fax Information Line
40-111 Identification
40-112 SFIS
40-113 Social Security Number
40-116 General Relief Renewal
40-120 Mandatory Substance Use Disorder Recovery Program
40-121 Time Limits
40-101.19 Extended Foster Care Benefits
40-104 Reporting Responsibilities for General Relief Applicants and Participants
40-122 Periodic Reporting
40-109 BenefitsCal Online Application for GR
41-100 Needs Special Assistance (NSA)
41-100 Needs Special Assistance
41-100.1 Mental Health Assessment Process
41-112 Countywide Benefits Entitlement Services Team Remote Referral For Supplemental Security Income Advocacy Services
41-200 Administratively Unemployable
41-200 Administratively Unemployable
41-400 Employable Determination
41-400 Employable Status
41-411 Noncompliance and Sanction
41-419 Refugee Employment Program Services for General Relief Participants
42-200 Property
42-400 Residence
42-401 Residency
42-411 Noncitizen Victims of Human Trafficking, Domestic Violence, and Other Serious Crimes
42-401.1 General Relief Out-of-County Residency
42-404 Immigrant Eligibility
42-405 Battered Noncitizens - Violence Against Women Act
43-100 Responsible Relatives
43-100 Responsible Relatives for General Relief
43-200 Sponsored Noncitizens
44-100 Income
44-101 Income
44-102.15 TAYportunity Guaranteed Income
44-120 Advocacy Efforts
44-200 Emergency Aid
44-203 Household Composition and Living Arrangement
44-219.3 Drug-Related Felons
44-219.4 Parole/Probation Violators
44-219.5 Fleeing Felons
44-220 Emergency Aid
44-221 Sunset of General Relief Emergency Housing Program
44-300 Benefit Issuance (Aid Payments)
44-301 Aid Payments
44-303 Direct Deposit
44-311 Replacement of GR Benefits Due to EBT Theft
44-309 General Relief Overpayments
44-312 General Relief Intentional Program Violation
44-400 Notices of Actions, Appeals, and Hearing Process
44-401 Initiating Hearings and Notices of Action
44-411 Extended Suspend Period
45-100 Board and Care
45-100 Board and Care
46-100 Homelessness/Housing Services
46-102 Single Adult Model
46-103 General Relief Housing Subsidy and Case Management Program
46-103.1 Verifying “Heavy User” Status for General Relief Housing Subsidy and Case Management Project
46-103.2 Housing Location and Case Management Services
46-103.3 Homeless Management Information System
46-104 Homeless Case Management Services Referral Pilot
Introduction to General Relief
41-300 Unemployable Determination
41-300 Medical Unemployable Status
IHSS
Eligibility Criteria
Needs Assessment Standards
Reinstatement of Functional Rank 6
Payroll and Timesheets
Writ of Mandamus Special Transaction Process
Providing Authorized Services Without Compensation
Medi-Cal
General MC Information
Adding a Confidential Address to MEDS
Authorized Representative for Inmates Pre and Post Release
Craig v Bonta
DHS Patient Financial Services Staff Application Processing
Disaster Assistance Payments
Full Scope Medi-Cal For Older Adult Expansion
Managed Care Ombudsman Online Form
Other Health Coverage
Residency for Out-of-State Students
Retroactive Medi-Cal for Persons Previously Receiving Advance Premium Tax Credits (APTC)
Social Security Number Requirement
Full Scope Medi-Cal for Children and Young Adults
Military Verification and Referral Form - MC 05
Low Income Subsidy (LIS)
Inmates - Public Institutions
Pre-Release Inmate Applications
Suspension/Restoration of Benefits for Inmates
Medi-Cal Application (Intake) Packet
Public Assistance Reporting Information System
Change In Circumstances - Resetting the Annual Renewal Date
Non-MAGI Medi-Cal
Aged, Blind and Disabled Federal Poverty Level Program
Board and Care
Disability Evaluation
Home and Community-Based Services Waivers
Hunt vs Kizer
Personal Care Service Expenses
Estate Recovery (ER) Program
Medicare Savings Programs
Non-MAGI Application Supplemental Packet
Former Foster Youth Medi-Cal Program
Other Special Program
Minor Consent Program
Organ Transplant Anti-Rejection Medications
Dialysis/Special Treatment Programs
Hospital Presumptive Eligibility (HPE)
Breast and Cervical Cancer Treatment Program (BCCTP)
REP
1700 Refugee Employment Program
1710 Refugee Services Overview
1712.2.25 Post-Assessment Activities
1717 Services for Individuals Under Senate Bill 1569
1718 Services for Older Refugees - Refugee Employment Program
1712.2.21 Appraisal
1712.2.211 Instructions for Completion of Family Self-Sufficiency Plan
1712.6 Compliance
1712.7 Exemptions
1712.10 Case Assignment and 30-Day Participation Requirement
1715 Family Stabilization
1712.9 Case Transfer
Program Integrity
ASH
ASH 001 – State Hearing Procedures
ASH 002 - Pre-Hearing Procedures
ASH 003 - Authorized Representative for the State Hearing
ASH 004 - Adequate and Timely Notices
ASH 005 - Aid Paid Pending
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APP
Pre Apprenticeship Certificate Program
AU
Administratively Unemployable
CLA
Clinical Assessment Appointment
CLE
Clinical Engagement
CORE
Career, Opportunities, Resources and Employment
CSS
Department Of Community And Senior Services
CSSD
Child Support Services Department
DMH
Department Of Mental Health
EJS
Early Job Search
ELAAJCC
East Los Angeles America’s Job Center Of California
ES-EW
Employment Special Eligibility Worker
HiSEC
High School Equivalency Certificate
HiSET
High School Equivalency Test
JOC
Job Order Coordinator
JRT
Job Readiness Training
JSPC
Job Skills Preparation Class
LACOE
Los Angeles County Office of Education
LADOT
Los Angeles Department of Transportation
LOD
Line Operations Development
NSA
Need Special Assistance
PCC
Pasadena City College
REP
Rapid Employment Promotion
SIP
Self-Initiated Program
SOA
Security Officer Assessment
SOT
Security Officer Training
SSVF
Supportive Services for Veteran Families
TAP
Transit Access Pass
VA
Department of Veteran Affairs
VL
Veteran Liaison
WIOA
Workforce Innovation & Opportunity Act
Filters
Administrative Memos
ASH
CalFresh
Call-Outs
CalWORKs
CAPI
Child Care
Fraud
GAIN
GR
IHSS
Medi-Cal
REP
WFP&I