DPSS ePolicy

• To convert existing policy to new writing style only- No concept changes
  
  
• To reiterate policy concerning issues and reporting requirements regarding residency, whereabouts unknown, and Electronic Benefit Transfer (EBT) out of state/county usage. 
  
  
• To provide steps on how to treat Public Assistance CalFresh (PACF) and Non-Assistance CalFresh (NACF) cases in different situations regarding residency outside Los Angeles (LA) County, such as temporary absences, EBT out of county/state usage, Inter-County Transfers (ICTs), homelessness, persons residing in another state, but applying for CalFresh in California, reporting responsibilities, overissuances, and mail returned as “Undeliverable” or “Addressee Unknown”.

Note: Changes are highlighted in gray when the "Show Changes" button is selected.

An applicant/customer must live in LA County to participate in the CalFresh program application process. They must participate in one county only in a given month. No individual may participate as a member of more than one household (HH), or in more than one county in any month.

• The applicant’s permanent intention of residency is not required for the CalFresh residency evaluation, unless the applicant left the county/state and does not intend to return;
  
  
• Using CalFresh benefits out of the county or state alone must not be a reason for discontinuing CalFresh benefits, including homeless HHs.
  
  
• Permanent dwelling or fixed mailing address is not a condition of eligibility; and
  
  
• HHs visiting LA County solely for visitation/vacation purposes are not considered residents.

CalFresh HHs are not required to report an address change other than during application, Renewal (RE), or SAR 7 periods.

An Overissuance must not be established solely on the basis of HHs using their CalFresh benefits out of the county/state, returned mail, or temporary absences.

• CalFresh cases must never be discontinued for the “Whereabouts Unknown” reason.
  
  
• If residency is questionable, CalFresh must remain active and the CF 387, Request for Information (RFI) process must be followed.
  
  
• EBT out of county/state usage cases for temporary absences/residency in another county/state for various reasons with the intention to return to their initial county of residence must be evaluated based on the CF 387, RFI process.
  
  
• When a customer reports a move to another county, the eICT process must be followed.