DPSS ePolicy

Revision of existing policy and/or form(s).

Changes are shown highlighted in gray throughout the document. 

The California Department of Social Services (CDSS) State Hearings Division (SHD) schedules all State hearings and is responsible for conducting each State hearing and rendering a fair, impartial and independent State hearing decision. A State hearing decision must be adopted within 90 calendar days from the filing date. For the CalFresh Program, the decision release time frame is 60 calendar days. If the County receives a decision that favors the claimant, the County has 30 calendar days to comply with the decision.

On September 17, 2018, ACMS replaced the Health and Welfare Data Center (HWDC) which previously stored all State hearings for CDSS. ACMS is a standalone application that is not integrated with other systems. ACMS combines State hearing intake, scheduling and reporting functions into a single workflow. The system streamlined the manual processes and reduced errors caused by data entry.

ACMS has a public portal for a claimant or Authorized Representative (AR) to request a new State hearing or check the status of an existing State hearing request. Counties can access the ACMS portal to upload Statements of Position (SOP) and making them available to SHD, the claimant and other involved agencies.

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Attachment II

BUREAU OF CONTRACT & TECHNICAL SERVICES - INFORMATION TECHNOLOGY SECURITY OFFICE

SECURITY AWARENESS “CLEAN DESK” PROCEDURES

IT Security Broadcast: ITSO 2022-07  Issue Date: Aug 25, 2022

Contact: Cham So  Phone: (323) 400-9396

“Clean Desk” procedures establish a culture of security and trust for all employees. Its focus is to protect your computing devices and paper documents that contain sensitive information. It must always be in effect!

• If an unauthorized person visits your desk, turn sensitive information over.
• During extended periods away from your desk, such as a lunch break, place sensitive working documents in locked desks, drawers, or file cabinets.
• At the end of the workday, put all sensitive documents into locked desks, drawers, or file cabinets.
• Lock computer workstations when you are away from your desk. Use Control-Alt-Delete and select “Lock” or press Windows Key + L.
• Do not post passwords on sticky notes, nor leave them written down in a location accessible to others.
• Never plug in personal cell phones to County computers to charge your phone’s battery. This is a policy violation!
• When on a virtual video call, use one of the approved DPSS virtual backgrounds to reduce the chance of sharing sensitive information with others in the meeting.

Note: All Board approved and departmental policies are available on our webpage IT Security Office Home - Security Policies

Reminder: Management (district/region Office Head or designee) must report a computer incident (any security violation, lost or stolen equipment, etc.) by the next business day after its occurrence to the Departmental Information Security Officer (DISO), Robert Rodgers at (562) 551-3487 or RobertRodgers@dpss.lacounty.gov, or BCTS Administration.